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Hermes Digital legal

Privacy Policy

Protecting your privacy and data security

Introduction

Hermes Digital Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

Personal Data Collection

We collect personal data when users sign up for a membership or use our services. The types of personal data we may collect include:

  • Name and contact information (email address, phone number)
  • Professional information (job title, company name)
  • Account credentials and authentication data
  • Usage data and analytics information
  • Communication preferences and history
  • Payment and billing information (when applicable)

Use of Personal Data

We process your personal data for the following specific purposes:

  1. Service Provision: To provide and maintain our digital services and platform access
  2. Account Management: To create and manage user accounts and authentication
  3. Communication: To send important updates, notifications, and respond to inquiries
  4. Service Improvement: To analyze usage patterns and improve our services
  5. Legal Compliance: To comply with legal obligations and protect legitimate business interests

Business contacts and prospective clients

We may collect the name, job title and work contact details of people at organisations we think may benefit from our services, including from the CQC public register, company websites and other publicly available sources. We use this information to contact you about our services relevant to your role, relying on our legitimate interests in promoting our business to organisations. We keep these details for no longer than 24 months from our last contact unless you become a client.

You can object to this at any time, and we will stop immediately: reply "unsubscribe" or email operations@hermesdigital.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Controller: Hermes Digital Ltd, company no. 14982342, Building 4, Ingles Yard, Jointon Road, Folkestone, Kent, CT20 2RY.

Storage and Processing

Your personal data is stored and processed using trusted third-party services that comply with applicable data protection standards:

  • Google Cloud Platform: For secure data storage and processing
  • Stripe: For payment processing and financial transactions
  • Softr.io: For platform infrastructure and user management
  • Mailchimp: For email marketing and communication services
  • Analytics Services: For usage tracking and service optimization

All third-party processors are carefully selected and contractually bound to maintain appropriate security measures and data protection standards.

Data Security

We implement comprehensive technical and organizational safeguards to protect your personal data:

  • Advanced firewall protection and network security monitoring
  • Two-factor authentication (2FA) for all administrative accounts
  • Regular security updates and anti-virus protection
  • Encrypted data transmission using SSL/TLS protocols
  • Regular security audits and vulnerability assessments
  • Access controls and role-based permission systems
  • Secure backup and disaster recovery procedures

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, it will be securely deleted or anonymized.

Specific retention periods may vary depending on the type of data and applicable legal requirements.

Data Access and Correction

Under the UK GDPR and applicable data protection laws, you have the following rights regarding your personal data:

  • Right to access your personal data and obtain information about its processing
  • Right to rectify inaccurate or incomplete personal data
  • Right to erasure ("right to be forgotten") under certain circumstances
  • Right to restrict processing of your personal data
  • Right to data portability
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact our Data Protection Officer, please reach out to us:

Email:operations@hermesdigital.co.uk

Controller: Hermes Digital Ltd

Registered Office: Building 4, Ingles Yard, Jointon Road, Folkestone, Kent, CT20 2RY

Company Details: Company No. 14982342 · VAT No. GB 477 7620 48 · D-U-N-S 230789093

Last updated: 5.10.2026